Frequently Asked Questions
We’ve gathered answers to the most frequently asked questions to help you with orders, shipping, returns, payments, and more. If you’re looking for quick solutions, you’ll likely find them right here. Dakings Winners Pte. Ltd., based at 10 Anson Road, #28-18, International Plaza, Singapore (079903), is here to support your Dakings Winners shopping experience.
Orders & Cancellations
Can I cancel my order after placing it?
Yes, you may cancel your order within 24 hours of placing it or before cut-off time by contacting our customer support at [email protected]. See full details on cancellations in our Return and Refund Policy.
What happens if I accidentally enter the wrong delivery address?
Please contact us within 24 hours or before the daily 17:00 cut-off time to change your delivery address. Learn more in our Shipping Policy.
Shipping & Delivery
How long does shipping take within the United States?
Shipping typically takes 5–10 working days after a 0–3 working days processing period. More info in our Shipping Policy.
What happens if I’m not home when the courier arrives?
The courier will either attempt a second delivery or drop the parcel at a nearby collection point. For full details, refer to our Shipping Policy.
Returns & Refunds
How do I initiate a return?
Contact us within 14 days of receiving your item at [email protected] and include your order number and reason for return. Read the full Return and Refund Policy for steps and conditions.
Who pays the return shipping costs?
You are responsible for return shipping unless the item is damaged, faulty, or incorrect. Review our Return and Refund Policy for exceptions and return instructions.
Payments
What payment methods do you accept?
We accept PayPal and Cash on Delivery (COD). See details in our Payment Policy.
What should I do if my payment fails?
Please check your PayPal details and try again. If issues persist, contact PayPal support or reach out to us at [email protected]. Find guidance in our Payment Policy.
Privacy & Data Protection
Is my personal and payment information secure on your site?
Yes, all data is encrypted and processed securely via SSL. We use secure third-party payment gateways (PayPal) and never store payment info. Learn more in our Privacy Policy.
Can I request my data to be deleted?
Yes, you may request data deletion unless it must be retained for legal or administrative reasons. See our Privacy Policy.
Delivery Issues & Disputes
What should I do if my order hasn’t arrived?
First, check the tracking link provided in your dispatch email at orders tracking. If still unresolved, contact us immediately. See tracking and delay info in the Shipping Policy.
What if I receive a damaged or incorrect product?
Please contact us right away with supporting photos. We’ll offer a replacement or refund. Full procedure outlined in our Refund Policy.
Still need help?
If you didn’t find the answer you were looking for, our customer service team is ready to assist you. Contact us here or email us directly at [email protected].
Company Information
- Website Name: Dakings Winners
- Company Name: Dakings Winners Pte. Ltd.
- Address: 10 Anson Road, #28-18, International Plaza, Singapore (079903)
- Email: [email protected]
- Opening Hours: Monday to Friday (8:00am – 5:00pm) PST
- UEN: 202434490R
- Date of Incorporation: 24 August 2024
We respond within one day.