Privacy Policy

Welcome to Dakings Winners Pte. Ltd.! We are committed to providing exceptional shipping services to our customers in the United States. Our operations are based at 10 Anson Road, #28-18, International Plaza, Singapore (079903), ensuring reliable delivery of your Dakings Winners products.

UNITED STATES

  • Cut-off time: 17:00 (PST) Pacific Standard Time (Mon – Sat)
  • Processing Time: 0-3 workdays (Mon – Sat)
  • Transit Time: 5-10 workdays (Mon – Sat)
  • Courier Services: USPS, FedEx, UPS

Free Shipping within the United States

All orders within the United States are shipped for free. There are no additional charges for the delivery of your order.

Shipping Partners

We partner with USPS, FedEx, and UPS to ensure reliable and timely deliveries.

Order Tracking

Customers will receive a confirmation email with a tracking number once their order has been dispatched. This tracking number can be used to check the delivery status here.

Missing or Lost Packages

If a package is not delivered or becomes lost, please contact our customer service immediately at [email protected]. We will work with our carrier to investigate the issue and, if necessary, send a replacement package or process a refund. For more information, view our Refund and Returns Policy.

Not at Home

If you are not at home at the time of delivery, the courier will make a second attempt or deliver the package to a nearby collection point. You will receive a notification with instructions on where and when you can pick up your package.

Refusing Delivery

If you refuse a delivery, the return shipping costs will be your responsibility.

Changing Your Delivery Address

If you need to change your delivery address, please email our customer service team at [email protected] within 24 hours after placing your order or before the cut-off time.

Contact Information

If you have any questions about your order or our shipping policy, please feel free to contact our customer service team at [email protected] or via our contact form.

Company Information

  • Website Name: Dakings Winners
  • Company Name: Dakings Winners Pte. Ltd.
  • Address: 10 Anson Road, #28-18, International Plaza, Singapore (079903)
  • Email: [email protected]
  • Opening Hours: Monday to Friday (8:00am – 5:00pm) PST
  • UEN: 202434490R
  • Date of Incorporation: 24 August 2024

We respond within one day.