Shipping and Delivery
Shipping Policy
Welcome to Dakings Winners! We are committed to providing exceptional shipping services to our customers in the United States.
UNITED STATES
- Cut-off time: 17:00 PST (Monday – Saturday)
- Processing Time: 0-3 business days (Monday – Saturday)
- Transit Time: 5-10 business days (Monday – Saturday)
- Courier Services: Yodel, DHL, DPD
Free Shipping within the United States
All orders within the United States are shipped for free. There are no additional charges for the delivery of your order.
Shipping Partners
We partner with Yodel, DHL, and DPD to ensure reliable and timely deliveries.
Order Tracking
Customers will receive a confirmation email with a tracking number once their order has been dispatched. This tracking number can be used to check the delivery status here.
Missing or Lost Packages
If a package is not delivered or becomes lost, please contact our customer service immediately at [email protected]. We will work with our carrier to investigate the issue and, if necessary, send a replacement package or process a refund. For more information, view our Refund and Returns Policy.
Not at Home
If you are not at home at the time of delivery, the courier will make a second attempt or deliver the package to a nearby collection point. You will receive a notification with instructions on where and when you can pick up your package.
Refusing Delivery
If you refuse a delivery, the return shipping costs will be your responsibility.
Changing Your Delivery Address
If you need to change your delivery address, please email our customer service team at [email protected] within 24 hours after placing your order or before the cut-off time.
Contact Information
If you have any questions about your order or our shipping policy, please feel free to contact our customer service team at [email protected] or via our contact form.
Company Information
Website Name: Dakings Winners
Company Name: Dakings Winners Pte. Ltd.
Address: 10 Anson Road, #28-18, International Plaza, Singapore (079903)
Email: [email protected]
Opening Hours: Monday to Friday, 8:00am – 5:00pm PST
UEN: 202434490R
Date of Incorporation: 24 August 2024